Nestaura values your privacy.
This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use our online booking platform. We are committed to ensuring your information is handled in a lawful, fair, and transparent manner, in line with the Kenya Data Protection Act, 2019. By using our services, you agree to the practices described in this policy.
When you use Nestaura, we may collect various types of personal data, including your full name, national ID or passport number, email address, phone number, and booking history or preferences. This information is collected directly from you through our website or customer support channels.
We use your personal data to facilitate and manage your room bookings, verify your identity, communicate booking details and confirmations, comply with legal requirements, prevent fraud, and provide support services. The data collected enables us to maintain a secure and efficient platform for all users.
Our legal basis for processing your data includes your explicit consent, the contractual obligation formed when you make a booking, our compliance with legal obligations, and our legitimate interest in operating a reliable and trustworthy service. Your data will not be processed beyond what is necessary to achieve these purposes.
We may share your information with accommodation providers and hosts to facilitate and verify bookings, with payment processors to handle transactions, with government agencies if legally required, and with trusted technical partners who support our platform operations. All third parties are bound by confidentiality and data protection obligations.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal compliance, fraud prevention, and operational needs.
Nestaura implements strong data security measures to protect your personal information. These measures include encryption of sensitive data, secure transmission protocols, access control mechanisms, and regular system maintenance and backups. Staff are trained on privacy and data handling best practices.
You have several rights under Kenyan data protection law. These include the right to access your personal data, request correction, withdraw your consent, object to certain types of processing, and lodge a complaint with the Office of the Data Protection Commissioner (ODPC). To exercise any of these rights, contact us via email at info@nestaura.co.ke or call 0747888388.
Nestaura may use cookies and similar technologies to enhance your user experience, track usage patterns, and remember user preferences. You can choose to disable cookies through your browser settings; however, some features of the platform may not function optimally as a result.
We may revise this Privacy Policy periodically to reflect changes in the law, platform features, or our internal practices. When updates occur, we will post the revised version on this page and indicate the date of the latest revision. Continued use of Nestaura constitutes acceptance of the updated terms.
Nestaura may use secure cloud-based services and technical tools provided by third parties, some of which may process or store data outside Kenya. For instance, our hosting or analytics services may be based in other jurisdictions. In such cases, we ensure that adequate safeguards are in place to protect your data. This includes compliance with applicable data transfer regulations, use of standard contractual clauses, and ensuring that data is transferred only to countries with appropriate legal protections.
Your use of Nestaura constitutes your consent to the transfer of your data across borders, where necessary, in accordance with these safeguards.
In addition, Nestaura’s platform is intended for use by individuals who are 18 years or older. We do not knowingly collect or process data belonging to children under the age of 18. If we become aware that personal data from a minor has been inadvertently collected, we will promptly delete such data unless retention is necessary for legal reasons (e.g., law enforcement investigation).
We encourage parents and guardians to supervise online activity and report any concerns regarding underage use of our platform to info@nestaura.co.ke.
We may employ automated decision-making systems to improve platform security and user experience for limited purposes such as:
• Detecting suspicious activity (e.g., fraud or duplicate accounts)
• Recommending bookings based on your past activity
However, we do not rely solely on automated decision-making processes that have legal or similarly significant effects on you. Where such processes are used, you have the right to request human intervention or review of the decision. You also retain the right to object to such profiling by contacting our support team. Lastly, according to the Kenya Data Protection Act, Nestaura is committed to promptly informing both affected users and the Office of the Data Protection Commissioner (ODPC) in the event of a data breach that could pose a risk to your rights or freedoms. We will notify the ODPC within 72 hours of becoming aware of such a breach and take immediate steps to contain and resolve the issue. If your data is directly affected, you will be informed of the nature of the breach, the potential consequences, and the measures taken to address it.
How to Lodge a Complaint
If you believe that Nestaura has violated your data protection rights or failed to address your concerns adequately, you have the right to file a complaint.
First, you may contact us directly at info@nestaura.co.ke or call 0747888388, and we will do our best to resolve the issue promptly.
We are committed to cooperating fully with the ODPC to resolve any complaints or investigations.
In conclusion, these enhancements reinforce our commitment to safeguarding your data and complying with evolving privacy regulations. They ensure you have full visibility into your rights, how your data is processed, and the tools available to protect yourself while enjoying a seamless and secure experience on Nestaura. Enjoy your exceptional experience.
Contact Us:
📧 info@nestaura.co.ke
🌐 www.nestaura.co.ke
📞 0747888388